FoodWrite

This assessment can be done on an annual or biannual basis that helps see the "desires" vs "meets needs" of customers to accurately portray what customers are requesting in their dining services. ​

This survey gives us a bottom-up assessment of the dining services. By analyzing the client's importance scale vs meets needs scale, we can accurately represent the non-biased opinion of customers and what changes could be made to meet the needs of clients. When comparing these desires with the leadership ratings, common ground can be created to ensure that all involved are receiving what they desire. ​

This assessment can be done on an annual basis to see the focus of leadership for the dining services. ​

The leadership survey gives us a top-down look at what the organization wants to achieve on a larger scale with its dining services. When comparing these desires with the customer satisfaction ratings, a good common ground can be created to ensure that both parties are receiving what they desire while maintaining a realistic operating routine.

From our “Branded Concepts Usage Study” in Institutions study to our “Food Behavior Choices of Customers Study”, we have conducted surveys for over 400 colleges and universities.

Clients come to us to conduct customized research because of our wide variety of backgrounds in dining services, data analysis, and research practices that base themselves on accurate, ethical, and useful data reporting.

This tool can be used as needed throughout the year for our clients.

We use this tool by assessing the current services, customer service, and prep time of the dining services. ​

Mystery shopping allows us to see what the customers are seeing in an unbiased and physical way. This allows us to validate or readjust issues that customers and leadership are reporting from their surveys. By historically reporting on the dining services over time, we can determine if changes need to be made to food safety, food quality, or operations.